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Customer Delivery Agent x3

Milton Keynes

up to £20,043

Reference: 22457 KW

Job description
Customer Delivery Agent

Milton Keynes

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Delivery Agent in our busy, growing site in Milton Keynes

The little things make a big difference as a Customer Delivery Agent, a warm, friendly approach, taking the time to explain the vehicle and documents or answering queries in a helpful and positive way. We expect you to treat our fleet vehicles as you would your own and your eye for detail plays a vital part in the capture of on and off hire condition, helping reduce the financial risk to the business too.

Milton Keynes is the Category A Branch for the MK cluster in T2 and operates a fleet size of 1036 with currently 964 VOH. The Branch covers a wide demographic and acts as a support for Luton and Banbury, with a combined fleet size of 2434.

The role of Customer Delivery Agent is an integral role in delivering consistent industry leading customer service. The role enables vehicles to be delivered and collected on time, so we can keep our promises to our customers. Also making sure vehicles are thoroughly prepared and checked to our Rentable Standards prior to delivery, to ensure Service Excellence at every opportunity.

About you

You come from a fast-paced, customer-focused background – the industry is not important but where you excel is in quickly understanding what matters to your customers.
You are a people person – you put yourself in your customer’s shoes and communicate well with them in sometimes-difficult situations. As a Customer Delivery Agent, if you cannot help, you know who can.
You are a confident, courteous driver with good knowledge of the local area – ideally, you have some previous driving experience in your career, especially if you regularly used ‘Transit’ sized (or larger) vehicles or are IAM / emergency services trained.
You get involved in every part of our business – you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
You are enthusiastic about our business – as Customer Delivery Agent expect you to make a great first impression and deliver an exceptional experience every time.
As Customer Delivery Agent, we offer:

A full-time permanent role, with a great salary.
Additional employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.)
A proven induction-training plan to help you get to grips with how we do things, with help from experienced colleagues and on-going support from your manager.
The opportunity to work with a broad range of businesses and world-renowned automotive brands including Ford, Mercedes and Vauxhall.
Be part of the future of vehicle rental

If you would love to join our amazing team in Basildon as a Customer Delivery Agent, we encourage you to find out more.

Reference ID: 22457

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